/VISYN / SUPPORT
VISYN SUPPORT
Contact support, troubleshoot WhatsApp connections, report security issues, and submit privacy requests.
/CONTACT SUPPORT
Help with Visyn, workspace operations, and connected messaging.
- Support portal
- Visyn support
- Hours
- Email support; response times vary by request and severity.
/SECURITY
Report suspected security vulnerabilities privately.
Report suspected security vulnerabilities to support@teampsmpv.com. Please do not publicly disclose a vulnerability before we have had a reasonable opportunity to investigate and fix it.
/CONTACT CHECKLIST
Include useful context. Keep secrets out.
When contacting support, include:
- Your name and business name.
- Visyn workspace name.
- Approximate time of the issue.
- The page or feature affected.
- The error message or request ID.
- Screenshots without customer message content or secrets.
Never send us:
- Meta App Secrets.
- WhatsApp access tokens.
- Cloudflare API tokens.
- Passwords.
- OTPs.
- Full customer message exports unless specifically requested through an approved secure process.
/WHATSAPP CONNECTION
Connection troubleshooting
If your WhatsApp connection is not working, check:
- The Meta Business Portfolio is verified.
- You are an administrator of the Business Portfolio and WABA.
- The phone number is eligible for the selected onboarding path.
- The Embedded Signup configuration belongs to the VISYN app.
- The webhook URL and verify token are correct.
- The phone number has not been migrated or disconnected from another provider.
- The Meta app is not restricted or suspended.
/DATA REQUESTS
Privacy, access, correction, deletion, and export requests.
For data requests, contact support@teampsmpv.com. We may verify your identity and your authority to request information.