/CAPABILITY SYSTEM

07 PILLARS OF PRACTICAL ENGINEERING.

A modular service portfolio designed to take a project from requirement discovery to implementation, secure release and long-term operation.

/01

Website & Digital Presence

Professional websites, landing pages and digital trust systems for businesses, clinics, hospitals, coaching centres and products.

  • Business and service websites
  • SEO, analytics and contact systems
  • Privacy, support and product pages
  • Hosting, DNS and launch handover
DELIVERY FLOW

Discovery → sitemap → content → interface → development → testing → deployment → support

/02

CRM & Dashboard Systems

Internal operating dashboards for leads, appointments, customers, payments, support issues and follow-ups.

  • Role-based admin panels
  • Lead and customer pipelines
  • Appointment and follow-up modules
  • Reporting, exports and audit trails
DELIVERY FLOW

Process map → data model → roles → wireframe → APIs → dashboard → automation → QA

/03

WhatsApp Automation & Bots

Consent-based lead capture, appointment booking, follow-ups, reminders and human handoff through official WhatsApp workflows.

  • Cloud API and template setup
  • Opt-in and chatbot flows
  • Appointment reminders
  • CRM integration and human escalation
DELIVERY FLOW

Use case → opt-in review → templates → API → bot flow → CRM → sandbox → monitoring

/04

AI Agents & Chatbots

AI assistants for website enquiries, FAQs, internal support, sales follow-up and approved document-based answers.

  • Website and FAQ assistants
  • Document-grounded answer systems
  • Guardrails and escalation rules
  • Analytics and human review queues
DELIVERY FLOW

Knowledge scope → approved sources → prompts → retrieval → safety QA → integration → improvement

/05

Android App & Product Development

Client and internal Android products with Play Store readiness, privacy pages and a maintainable release process.

  • Android apps and supporting APIs
  • Play Store assets and policy pages
  • Internal testing and staged rollout
  • Crash monitoring and release notes
DELIVERY FLOW

Product brief → scope → UI → development → internal test → policy check → rollout → updates

/06

Maintenance, Support & Managed IT

Recurring operational care that keeps websites, dashboards, bots and applications secure and dependable.

  • Bug fixes and content updates
  • Backups and uptime monitoring
  • Security and access reviews
  • Support tickets and monthly reports
DELIVERY FLOW

Handover → SLA → monitoring → triage → fix → client update → report → renewal review

/07

Requirement Analysis & Automation Audit

A structured diagnostic that maps current operations and identifies what should be digitised or automated first.

  • Current workflow and pain-point map
  • Automation opportunity list
  • Recommended modules and risks
  • Timeline and implementation roadmap
DELIVERY FLOW

Interview → process map → gap analysis → options → roadmap → proposal → implementation handoff

/SERVICE AREAS

IT DELIVERY FROM MORADABAD, ACROSS INDIA.

Based in Moradabad, TEAM-PSMPV works with organisations in Varanasi, Lucknow, Noida, Ghaziabad, Bareilly, Rampur, Amroha, Kanpur, Prayagraj, Delhi NCR and other Indian cities through a structured remote delivery model.

/NOT SURE WHERE TO START?

BEGIN WITH A REQUIREMENT AND AUTOMATION AUDIT.

Map the requirement