/CAPABILITY SYSTEM
07 PILLARS OF PRACTICAL ENGINEERING. A modular service portfolio designed to take a project from requirement discovery to implementation, secure release and long-term operation.
All Website & Digital Presence CRM & Dashboard Systems WhatsApp Automation & Bots AI Agents & Chatbots Android App & Product Development Maintenance, Support & Managed IT Requirement Analysis & Automation Audit
/01
Website & Digital Presence Professional websites, landing pages and digital trust systems for businesses, clinics, hospitals, coaching centres and products.
Business and service websites SEO, analytics and contact systems Privacy, support and product pages Hosting, DNS and launch handover DELIVERY FLOW Discovery → sitemap → content → interface → development → testing → deployment → support
/02
CRM & Dashboard Systems Internal operating dashboards for leads, appointments, customers, payments, support issues and follow-ups.
Role-based admin panels Lead and customer pipelines Appointment and follow-up modules Reporting, exports and audit trails DELIVERY FLOW Process map → data model → roles → wireframe → APIs → dashboard → automation → QA
/03
WhatsApp Automation & Bots Consent-based lead capture, appointment booking, follow-ups, reminders and human handoff through official WhatsApp workflows.
Cloud API and template setup Opt-in and chatbot flows Appointment reminders CRM integration and human escalation DELIVERY FLOW Use case → opt-in review → templates → API → bot flow → CRM → sandbox → monitoring
/04
AI Agents & Chatbots AI assistants for website enquiries, FAQs, internal support, sales follow-up and approved document-based answers.
Website and FAQ assistants Document-grounded answer systems Guardrails and escalation rules Analytics and human review queues DELIVERY FLOW Knowledge scope → approved sources → prompts → retrieval → safety QA → integration → improvement
/05
Android App & Product Development Client and internal Android products with Play Store readiness, privacy pages and a maintainable release process.
Android apps and supporting APIs Play Store assets and policy pages Internal testing and staged rollout Crash monitoring and release notes DELIVERY FLOW Product brief → scope → UI → development → internal test → policy check → rollout → updates
/06
Maintenance, Support & Managed IT Recurring operational care that keeps websites, dashboards, bots and applications secure and dependable.
Bug fixes and content updates Backups and uptime monitoring Security and access reviews Support tickets and monthly reports DELIVERY FLOW Handover → SLA → monitoring → triage → fix → client update → report → renewal review
/07
Requirement Analysis & Automation Audit A structured diagnostic that maps current operations and identifies what should be digitised or automated first.
Current workflow and pain-point map Automation opportunity list Recommended modules and risks Timeline and implementation roadmap DELIVERY FLOW Interview → process map → gap analysis → options → roadmap → proposal → implementation handoff
/SERVICE AREAS
IT DELIVERY FROM MORADABAD, ACROSS INDIA. Based in Moradabad, TEAM-PSMPV works with organisations in Varanasi, Lucknow, Noida, Ghaziabad, Bareilly, Rampur, Amroha, Kanpur, Prayagraj, Delhi NCR and other Indian cities through a structured remote delivery model.